Delivery notice: VW, Audi, Skoda and SEAT requests normally take 30–180 minutes during business hours; some cases take up to 24 hours. For other services, review the estimate shown before payment.

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VAG: 30–180 min during business hours*

Privacy Policy

How we collect, use, and protect your personal information.

Last updated: September 2026

1. Introduction

Find Radio Solution (“we”, “our”, “us”) operates the website findradiosolution.com. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and services.

2. Information We Collect

2.1 Information You Provide

  • Order information: email address, radio serial number, optional VIN (Vehicle Identification Number), brand selection.
  • Account information (if you register): name, email address and authentication credentials.
  • Contact form submissions: name, email, message content.

2.2 Information Collected Automatically

  • Device & browser data: IP address, browser type, operating system, device type.
  • Technical request data: requested pages, timestamps and referral information recorded by our servers or security systems.
  • Cookies: essential cookies for session management and optional analytics technologies if enabled (see Section 7).

3. How We Use Your Information

We use your information to:

  • Process and deliver your radio unlock code order.
  • Send order confirmation and delivery emails.
  • Provide customer support and respond to inquiries.
  • Prevent fraud and maintain security.
  • Improve our website and services.
  • Comply with legal obligations.

4. Payment Processing

Payments are handled through the payment option selected at checkout, which may include Stripe, PayPal or an available cryptocurrency payment provider. We do not store a full card number or CVV on our servers. Card details, when applicable, are submitted to the relevant payment processor.

5. Data Sharing

We do not sell your personal data. We may share information with:

  • Payment processors selected at checkout to complete transactions.
  • Email service providers to send order confirmations and support communications.
  • Law enforcement when required by law or to protect our legal rights.

6. Data Retention

We retain order data for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, and resolve disputes. You may request deletion of your personal data by contacting us (see Section 10).

7. Cookies

Our website uses:

  • Essential cookies: required for the website to function (session, authentication, CSRF protection).
  • Optional analytics technologies: if enabled, help us understand website usage and may be controlled through browser settings.

You can control cookie preferences through your browser settings. Disabling essential cookies may affect website functionality.

8. Data Security

We use security measures including HTTPS encryption and access controls. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data.
  • Object to or restrict processing of your data.
  • Data portability.

To exercise these rights, please contact us through our Contact page.

10. Children's Privacy

Our service is not directed to individuals under 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

12. Contact

For privacy-related inquiries, please visit our Contact page or email us at the address listed there.

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